Privacy policy

About this Privacy Policy


  1. This Privacy Policy explains how Alberta 2780586 Ltd., carrying on business as Bear Vice (“Bear Vice,” “we,” “us,” or “our”), collects, uses, and discloses personal information when you access or use www.bearvice.ca (the “Website”), purchase a product, or otherwise communicate with us.

  2. Personal information means information about an identifiable individual. It does not include information that has been anonymized so that it can no longer reasonably be associated with an identifiable individual.

  3. Bear Vice is responsible for personal information under its control and handles personal information in accordance with applicable Canadian privacy legislation.


Personal Information We Collect


  1. We may collect identification and contact information, such as your name, email address, telephone number, billing address, and shipping address.

  2. We may collect order and transaction information, such as the products ordered, order number, purchase date, price, payment status, shipping method, delivery information, returns, refunds, and communications relating to the order.

  3. Payments may be processed by a third party payment processor. Bear Vice may receive limited payment information, such as the payment method, billing name, transaction identifier, and the last digits of a payment card, but does not receive or store complete payment card details where they are collected directly by the payment processor.

  4. We may collect information you provide when you create an account, request customer service, make a return, submit a review, report a Product safety concern or incident, participate in a survey, or otherwise communicate with us.

  5. When you use the Website, we may automatically collect technical and usage information, such as your Internet Protocol address, browser and device type, operating system, referring webpage, pages viewed, approximate location derived from your Internet Protocol address, and the date and time of Website activity.


How We Collect Personal Information 


  1. We collect personal information directly from you when you use the Website, submit an order, create an account, contact us, request a return or refund, subscribe to marketing communications, or otherwise provide information to us.

  2. We may also collect information automatically through cookies and similar technologies, and from service providers that assist with payment processing, Website hosting, order administration, shipping, analytics, customer service, and fraud prevention.


How We Use Personal Information 


  1. We may use personal information to:

    1. operate and maintain the Website;

    2. process, confirm, fulfill, deliver, and administer orders;

    3. process payments, returns, exchanges, and refunds;

    4. create and administer customer accounts;

    5. respond to questions and provide customer service;

    6. confirm Product compatibility and provide Product instructions or support;

    7. investigate Product concerns, warranty claims, complaints, incidents, or suspected misuse;

    8. send important transactional, safety, corrective action, or recall communications;

    9. detect and prevent fraud, security incidents, and unlawful activity;

    10. improve the Website, Products, instructions, and customer experience;

    11. maintain business, tax, accounting, product safety, and legal records;

    12. comply with applicable laws and enforce our agreements; and

    13. send marketing communications where you have consented or where otherwise permitted by law.


Consent and Choices


  1. By providing personal information to Bear Vice, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy and otherwise identified when the information is collected, except where consent is not required or permitted by law.

  2. You may withdraw consent to an optional collection, use, or disclosure by contacting Bear Vice. Withdrawal does not affect handling that occurred before consent was withdrawn and may not apply where Bear Vice is permitted or required to retain or use the information. If information is reasonably required to provide a product or service, withdrawal may prevent Bear Vice from completing the request.


Disclosure of Personal Information 


  1. We may disclose personal information to service providers that perform functions on our behalf, such as Website hosting, ecommerce services, payment processing, order administration, shipping, communications, data storage, analytics, customer service, professional advice, and fraud prevention. These service providers may use the information only as necessary to provide their services or as permitted by law.

  2. We may disclose personal information where reasonably necessary to investigate an incident, protect the safety, rights, or property of Bear Vice or another person, enforce an agreement, collect an amount owing, comply with legal process, or meet a legal or regulatory obligation.

  3. Personal information may be transferred as part of a proposed or completed financing, sale, merger, reorganization, or transfer of all or part of the Bear Vice business, subject to appropriate confidentiality and use restrictions and applicable law.

  4. Bear Vice does not sell personal information to third parties.


Service Providers Outside of Canada 


  1. Some service providers may store or process personal information outside Alberta or Canada, including the United States. Personal information handled in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.

  2. You may contact our Privacy Officer for information about our use of service providers outside Canada or our policies concerning those service providers.



Cookies and Similar Technologies 


  1. The Website may use cookies and similar technologies to operate the Website, remember preferences, maintain a shopping cart, support security, understand Website use, and improve performance.

  2. You may be able to manage cookies through your browser settings. Blocking cookies may affect Website features or prevent you from completing a purchase.



Retention and Security


  1. Bear Vice retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, tax, accounting, product safety, warranty, dispute resolution, and legal requirements. When information is no longer required, it will be securely destroyed, erased, or anonymized.

  2. Bear Vice uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information. No method of electronic transmission or storage is completely secure, and Bear Vice cannot guarantee absolute security.



Access and Correction


  1. You may request access to personal information Bear Vice holds about you and information about how it has been used or disclosed. You may also request correction of inaccurate or incomplete personal information.

  2. Requests must be made in writing to our email. Bear Vice may require reasonable information to verify your identity before responding. Access may be limited or refused where permitted or required by law, in which case Bear Vice will explain the reason unless prohibited from doing so.


Marketing and Communications



  1. Bear Vice may send marketing communications where you have consented or where otherwise permitted by law. Marketing messages will identify the sender and include an unsubscribe mechanism.

  2. You may unsubscribe at any time using the mechanism provided in the message or by contacting Bear Vice. Unsubscribing from marketing does not prevent Bear Vice from sending communications required to administer an order or provide safety, legal, corrective action, or recall information.


Minimum Age Requirement 


  1. The Website and Products are intended for adults. Bear Vice does not knowingly collect personal information from children under eighteen (18) years of age. A parent or guardian who believes that a child has provided personal information may contact our Privacy Officer.


Changes to Privacy Policy 


  1. Bear Vice may update this Privacy Policy from time to time by posting the revised version on the Website. Where appropriate, Bear Vice will provide additional notice of a material change.



Contact and Privacy Officer 


  1. Questions, complaints, access or correction requests, and requests concerning Bear Vice’s privacy practices may be directed to:


ATTN: Privacy Officer

Alberta 2780586 Ltd., carrying on business as Bear Vice, 

220 4 St S, Lethbridge, AB T1J 4J

info@bearvice.ca 

 

  1. Bear Vice will investigate privacy questions and complaints and take appropriate steps to address substantiated concerns. You may also have the right to contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.